FAQ Page

What are some common FAQs ?

Who is this service for ?
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The service is for anyone who is looking to learn and improve in Esports. The service does not require any prior experience or knowledge. The only minimum requirement is dedication to the game :-)

What is the Refund Policy ?
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In case the coach misses the class, the user can reschedule if already paid. We will, however, inform you about this in advance. In case the user wants to reschedule, they have to inform us 48 hours in advance. If they fail to do so, we are not responsible. In any case, money will not be returned but stored as Viggify credits where the user can use it for future classes/ courses.

How will the coaching be given?
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The coaching will be given on our discord server with the Viggify Gurus. Each workshop will cover specific topics on specific games in multiple batches.

How can I contact the coach after the session if I am required to?
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The user can reach out to the coaches on his discord after the session.

Where do I share my complaints or problems if the coaching session is not up to my expectations?
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If we haven’t been upto the mark, we are sorry to let you down. Give us another chance by filling out the feedback form which is circulated after each session and we will make it up to you.

How will my progress be analyzed once I take the coaching session?
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Your progress is analysed on the basis of your gameplay before and after the session. Also, if you want our suggestions on your gameplay in general, check out our Gameplay Assessment feature.

What are the guaranteed outcomes I can expect once I have undertaken a coaching session?
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Each session will be based on different aspects of different games. To know more about the specifics for each session, you can visit the webpage for Sessions. Rest assured, you will learn about competitive esports, tournaments and some good (e)sportsmanship in your journey with Viggify.

Do the coaches coach for consoles?
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If the games we coach are available for console, you will be able to choose a course for console.

Is there any trial/demo class?
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There are no trial/ demo classes. The user can sign up for The Cave and get to know how we aim to make you better.

What are the career options available in gaming?
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We believe there is something for everyone in gaming. From a streamer, who engages with his/her fans, to a pro who puts it all on the line competing for titles. Visit  Sessions to know what suits you best.

Will I be getting any certification after taking classes?
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Certificates will be made available to all gamers in online format who choose to include Viggify in their journey to being a better gamer.